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BC Hydro
Categories
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Getting Started with HydroHome
Everything you need to know before using HydroHome, including eligibility, account setup, multiple-account support, a...
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Setup and Installation
Guides for installing the HydroHome app and getting your hub connected to power, Wi-Fi, and your smart meter. Include...
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Troubleshooting
Quick solutions for common issues such as missing data, hub connectivity problems, meter binding failures, smart devi...
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Hub Hardware (Powerlync & Energy Bridge)
Technical details, instructions, and maintenance guides for HydroHome’s two hub types: Powerlync and Energy Bridge. I...
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Purchasing & Pricing
Information about hub costs, how to order devices, refund rules, subscription details, and what to do if your hub doe...
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Moving
Instructions for what happens when you move to a new home, how data access changes, and how to reconnect or rebind yo...
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Privacy & Security
Details on how HydroHome protects your data, how hubs communicate with BC Hydro smart meters, security protocols, and...